Family-owned and operated Naples, Florida-based Cool Zone, Inc. was founded in 1996 by the husband and wife team of JD and Terri Thompson. With more than 23 years of hard work and an intense focus on providing excellent service, JD and Terri have seen their company expand from a two-person operation to a continuously growing business that now employs 35 dedicated workers.
JD and Terri Thompson at the Grand Opening of our first office
A life-long Naples resident, JD has been working in the air conditioning business since graduating from high school in 1977. He started with Island Air, where he worked from 1978-1982 while simultaneously enhancing his HVAC knowledge and skills at 5 County Builders Mechanical School. He then worked for Modern Air, followed by Wiegold Air Conditioning, before entering a partnership for two years at Design Air and then co-founding Cool Zone in 1996. During his many years in the air conditioning business JD has earned numerous certifications that have been instrumental in helping Cool Zone thrive. These include: Certified Indoor Environmentalist, State Certified Air Conditioning Contractor, State Certified Mold Assessor, NADCA Certified Air Systems Cleaning Specialist, Ventilation System Mold Remediator, and Lennox Premier Dealer.
JD (right) with one of our first two trucks
Born and raised in Grand Haven, Michigan, Terri—who moved to Florida in 1977—has been instrumental in developing the customer service component of Cool Zone’s business and in taking care of the accounting. She acquired her customer service and accounting experience with a 10-year stint at Southeast Bank as a customer service representative, followed by nine years of bookkeeping for Gail Hayes, CPA.
Terri in her office at Cool Zone’s Grand Opening in 1996
JD and Terri remain committed to the company and are still highly involved in the business’s day-to-day operations. When they are not working at the company’s headquarters on Naples’ 2000 J and C Boulevard, you can find them enjoying Naples paradise on the water or you can find JD in his garage working on classic cars. JD and Terri’s daughter Brooke has grown up with Cool Zone and has also played a role in shaping the business into what it is today. As hard-working, industrious individuals who continuously strive to make their business the best it can be, they look forward to another 25 plus years of business together.
JD, Brooke, and Terri Thompson at Cool Zone’s HQ in Naples
What Our Customers Are Saying
The Best!
Great company. They just installed a new system in my house. They performed maintenance on my original system for the past 10 years. I wouldnt use any other company. They are the best.
Thanks
Always on time, never a problem. Thanks.
Friendly
Very responsive, businesslike in every way. And just plain friendly.
Above & Beyond
They always go above and beyond! I so trust them!
Customer Service
Great customer service and communication!
Trusted Company
Cool Zone, Inc. is a company one can trust to have their mechanical work completed. The work was scheduled and performed exactly as stated without any delays or complications. The installers maintained my residence very neat and clean during the entire time of the new A/C installation. After the installation was completed they guided me through the thermostat settings and initial setup. They also assisted me with acquiring the Lennox App for my smart phone and instructed me on how to use this app. Cool Zone is a company I can truly recommend to anyone needing mechanical work.
Always Honest
Cool Zone has always been honest with me. I have used them for 15 years for all my properties. They have never over sold me on any product. Always up front with me choosing the best system for my needs.
Confidence in Cool Zone
We recently bought a 27 year old house that had less than consistent performance from the 3 central air conditioner units. Cool Zone came in and provided us with state of the art Lenox units and completely replaced the old deteriorating duct work. Our home is now much more comfortable and we have confidence in the performance of the equipment and the service provided by Cool Zone.
Many Thanks
Since I was a Dealer / Salesperson / Manager in a different industry I know what matters. And the Owner of Cool Zone does what few people do these days. “Build a great organization”. One of Cool Zones inside staff mentioned how wonderful the company was she worked for- well it just ran up hill from there. Sales, service call, installation, paperwork, filing warranty and rebates= All better than any purchase I have made in Years “61 years in fact”. I just wish I worked for a company like Cool Zone. Many Thanks – See you soon!
Like a Good Bottle of Wine
We have been using Cool Zone now for a number of years, and feel they get better with time, bit like a good bottle of wine. The knowledge, service, product knowledge is excellent and would recommend them to anyone.
Would Recommend
Shaun Silverwood, the salesperson who bid the job for a complete replacement of an existing system was very professional, and the installers were courteous and efficient. Would recommend Cool Zone to others.
So Happy
We are so happy we went with CoolZone. Our A/C stopped working and they fit us into their busy schedule right away. Their pricing was fair, their staff was great and the job was well done. We are very pleased.
Exceeded Expectations
Cool Zone Inc recently installed two new Lennox high efficiency AC units in our new home. They were extremely knowledgeable, professional and responsive to our needs. Before, during and after the install, the level of service far exceeded any of our expectations.
Dedicated Company & Staff
I used Cool Zone a couple months ago, and I am so glad I did! From when I first spoke with the office staff, to when the Service Tech came out to my house, I was overwhelmed by the amount of care, knowledge, consideration, and dedication this company puts into not only the work they perform, but their Company and Staff as well. I couldn’t be more pleased with my experience with Cool Zone and I look forward to using them in the future!
So Professional
I recently had service on my Lennox air conditioner bought from Cool Zone. They were so professional and handled all the repairs in a timely manner. The service crew was so polite and knowledgeable. A very positive experience!!!
Project Management by NADCA certified Air Systems Cleaning Specialists
Business Hours
Mon-Fri: 9am to 5pm
Sat-Sun: Closed
Emergency Services:
Mon-Fri: 5pm to 8pm
Sat-Sun: 8am to 8pm
Holidays: 8am to 8pm
