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Cool Zone’s COVID-19 Guidelines

Cool Zone and its technicians keep up to date and diligently follow all recommendations on COVID-19 prevention as issued by the CDC and state & local health officials. We are doing everything we can to minimize and eliminate the health risks associated with HVAC repair and installation calls by strictly following specific COVID-19 protocols. For your safety and the safety of our technicians, we ask you to follow a few guidelines, too.

Cool Zone Technician Protocols

  • Cool Zone employees monitor their own health daily and any employees experiencing or displaying symptoms of illness do not come to work.
  • Cool Zone technicians always wear a mask during service calls, practice 6-feet distancing from clients, and conduct before and after disinfecting wipe downs on all surfaces touched.
  • Cool Zone technicians will try to limit time spent inside the premises to the extent possible and encourage that any job-related conversation takes place outside.
  • Any needed customer reviews of new equipment—like demonstrating how to use a new thermostat—will be conducted at a safe distance.
  • Because our technicians are masked, they will always introduce themselves by name and as Cool Zone technicians but will not shake any hands.

What We Request of You

  • If anyone in your household or business has been diagnosed with COVID-19 and/or has been displaying COVID-19 symptoms of illness, please let us know. Based on the situation, the service call may need to be postponed.
  • Prior to the service call, please share as much information about the job over the phone as possible. If it’s a repair or maintenance, detail the location of the main unit and thermostats. If a new installation, try to provide information on square footage, duct work, your electric panel, and other details. If possible, we may request a virtual meeting on Zoom or other video platform to discuss the job and get views of the job site.
  • If anyone in your household or business is diagnosed with COVID-19 or displays COVID-19 symptoms of illness within two weeks after a service call, please notify our office so that we can have the service call technician(s) tested.
  • Prior to a service call or installation, please create a clear path to all relevant thermostats by moving furniture and opening interior doors, and ensure that all indoor & outdoor AC units are unobstructed.
  • Please consider wearing a mask during a technician’s inside work and maintain at least 6 feet of distance between you.
  • After the service call, wipe down any surfaces that may have been touched by the technician with a disinfectant wipe. Our technicians will do this as well, but both parties taking this precaution independently increases safety.

We thank you very much for helping us keep all of our clients and staff safe by upholding these guidelines. Call 239-513-9199 or send us a message online if you have any questions, concerns, or would like to schedule AC service, installation, or duct cleaning with us.

What Our Customers Are Saying

Cool Zone Inc

4.9Out of 5 stars

Overall rating out of 308 Google reviews

Michael Johnathan
a week ago

Cool Zone is the best. The install and maintenance is the best around.

Joseph Cardinal
Edited 2 weeks ago

Outstanding service and delivery. The service person was friendly, professional and efficient.

rich
a month ago

Can't say enough about this company. Prompt, professional, and efficient! I will never use anyone else and I highly recommend this company!

frances mckay
a month ago

Cool Zone consistently does a great job - professional, knowledgeable techs. They are extremely thorough, on time and will answer any questions and help educate you on on the care of your system if you inquire - Best company I have used in the Naples Area for HVAC

L S
a month ago

I used Cool Zone to service my A/C and am very pleased with the results, the technician even put on bootie’s when entering. Thank you Cool Zone for a thorough job!

Chris Gallagher
a month ago

I’ve been a Cool Zone customer for many years under their service contract, and overall I’ve always had good experiences. Recently, Orlando came to install a UV light for my system. While he was here, I mentioned a separate issue that ideally should have been addressed during regular maintenance visits in the past. Orlando took the time to carefully assess the problem, make sure it was corrected, and ensure that everything was working properly before he left. I truly appreciate his professionalism, attention to detail, and commitment to doing the job right. It’s clear that he takes pride in his work and puts the customer’s needs first. I’m grateful for his help and would gladly request him for future service calls.

Darren Davis
a month ago

Cool Zone installed an air conditioner for me several years ago and has done the annual maintenance since. The install was exceptional, and every maintenance has been spot on.

LEANN BURKHOLDER
a month ago

I have been using Cool Zone for years now and I’ve been very very pleased and highly satisfied with their work. Today I had a delightful technician Jacob Cuevas. He was very professional, very polite, very friendly and very knowledgeable about my system. I want Jacob to be my technician in the future. Great job!

Susan Beach
a month ago

I recently met with Shaun at a property I was considering. He was incredibly knowledgeable, professional and easy to talk to. I was confident that Shaun and the Cool Zone were the company to replace all the ducts in the unit. Unfortunately I did not go through with the purchase but based on my experience so far I would highly recommend this company and use them in the future!

Bill K
2 months ago

My A/C unit went out and Shaun showed up the next morning and looked everything over and was able to hook us up with a new condensing unit for a very reasonable price. He arraigned for two technicians to show up that afternoon, and they did an excellent - and fast! - job of installing it. I appreciate their promptness, workmanship and professional attitude. I highly recommend Cool Zone for anyone's air conditioning service needs.

Carline McCarthy
a month ago

Peter from Cool Zone was very polite. I appreciate the call re his diagnosis of the problem . Like knowing what it will cost ahead of fixing the problem. Also appreciate the follow up call telling us it was working and how he set the temp for us. Good way to do business. Thank you.

Margo Snyder
2 months ago

I have been using Cool Zone services for over 25 years and have never had anything negative to say a out their service. They are ALL professionals from the head of the company to the office personnel to the service technicians. All the properties I have taken care of for years have always been in good hands with Cool Zone and my clients have always been satisfied. Keep up the great work you are doing!

Michael Stanek
4 months ago

We just had our first visit on our maintenance agreement with Cool Zone and couldn't be more pleased. Janelle in the office was great to work with to get us set up on the maintenance agreement and get this first visit scheduled. Orlando, the tech who performed the maintenance and cleaning visit, was absolutely fabulous to work with. He was very cordial, thorough with the cleaning, and took the time to explain everything he did as well as the importance of filter changes and drain line cleanliness. Everything was in tip-top shape and we look forward to Cool Zone helping us keep it that way.

Donald Cox
a month ago

I recently purchased two whole house dehumidifiers and had them installed by my previous contractor. They told me that the dehumidifiers could not be hooked up to control the fans in the AC units even though the manufacturer told me they could. Cool zone came in and got the job done. It was not easy because they found some wiring issues and a few other obstacles along the way, but they ultimately got it working exactly right. They didn't duck, dodge or complain. They just worked through the issues professionally until the job was complete. I'll definitely be using them again in the future as I now have service contracts with them for all of my AC and dehumidifier units.

Bruno Guerriero
3 months ago

Cool Zone sets the standard for courteous professionalism at its best! They have resolved an issue I had with a recently built house that nobody could figure out. I not only recommend them I urge you to use them for all you air conditioning needs. Starts form the top and works its way down to each worker. Bravo guys top professionals. Bruno

Michael T (MJAT)
3 months ago

I am very, very happy with the service provided to me by Peter Ruiz and Cool Zone. Today, Peter very professionally performed a semi-annual maintenance and thoroughly checked out my 2 aging air conditioning units. Peter briefed me on the condition of my AC Units, answering all my questions and providing suggestions how to keep my AC Units operating efficiently. In addition to being very knowledgeable about air conditioning, Peter is very personable and courteous and is a pleasure to talk with ! Thank you Peter and Cool Zone.

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