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Cool Zone’s COVID-19 Guidelines

Cool Zone and its technicians keep up to date and diligently follow all recommendations on COVID-19 prevention as issued by the CDC and state & local health officials. We are doing everything we can to minimize and eliminate the health risks associated with HVAC repair and installation calls by strictly following specific COVID-19 protocols. For your safety and the safety of our technicians, we ask you to follow a few guidelines, too.

Cool Zone Technician Protocols

  • Cool Zone employees monitor their own health daily and any employees experiencing or displaying symptoms of illness do not come to work.
  • Cool Zone technicians always wear a mask during service calls, practice 6-feet distancing from clients, and conduct before and after disinfecting wipe downs on all surfaces touched.
  • Cool Zone technicians will try to limit time spent inside the premises to the extent possible and encourage that any job-related conversation takes place outside.
  • Any needed customer reviews of new equipment—like demonstrating how to use a new thermostat—will be conducted at a safe distance.
  • Because our technicians are masked, they will always introduce themselves by name and as Cool Zone technicians but will not shake any hands.

What We Request of You

  • If anyone in your household or business has been diagnosed with COVID-19 and/or has been displaying COVID-19 symptoms of illness, please let us know. Based on the situation, the service call may need to be postponed.
  • Prior to the service call, please share as much information about the job over the phone as possible. If it’s a repair or maintenance, detail the location of the main unit and thermostats. If a new installation, try to provide information on square footage, duct work, your electric panel, and other details. If possible, we may request a virtual meeting on Zoom or other video platform to discuss the job and get views of the job site.
  • If anyone in your household or business is diagnosed with COVID-19 or displays COVID-19 symptoms of illness within two weeks after a service call, please notify our office so that we can have the service call technician(s) tested.
  • Prior to a service call or installation, please create a clear path to all relevant thermostats by moving furniture and opening interior doors, and ensure that all indoor & outdoor AC units are unobstructed.
  • Please consider wearing a mask during a technician’s inside work and maintain at least 6 feet of distance between you.
  • After the service call, wipe down any surfaces that may have been touched by the technician with a disinfectant wipe. Our technicians will do this as well, but both parties taking this precaution independently increases safety.

We thank you very much for helping us keep all of our clients and staff safe by upholding these guidelines. Call 239-513-9199 or send us a message online if you have any questions, concerns, or would like to schedule AC service, installation, or duct cleaning with us.

What Our Customers Are Saying

The Best!


Great company. They just installed a new system in my house. They performed maintenance on my original system for the past 10 years. I wouldnt use any other company. They are the best.

Daniel S

Thanks


Always on time, never a problem. Thanks.

Anonymous

Friendly


Very responsive, businesslike in every way. And just plain friendly.

Anthony W

Above & Beyond


They always go above and beyond! I so trust them!

Sharon Roemer

Customer Service


Great customer service and communication!

David Heinemann

Trusted Company


Cool Zone, Inc. is a company one can trust to have their mechanical work completed. The work was scheduled and performed exactly as stated without any delays or complications. The installers maintained my residence very neat and clean during the entire time of the new A/C installation. After the installation was completed they guided me through the thermostat settings and initial setup. They also assisted me with acquiring the Lennox App for my smart phone and instructed me on how to use this app. Cool Zone is a company I can truly recommend to anyone needing mechanical work.

Alex

Always Honest


Cool Zone has always been honest with me. I have used them for 15 years for all my properties. They have never over sold me on any product. Always up front with me choosing the best system for my needs.

Anonymous

Confidence in Cool Zone


We recently bought a 27 year old house that had less than consistent performance from the 3 central air conditioner units. Cool Zone came in and provided us with state of the art Lenox units and completely replaced the old deteriorating duct work. Our home is now much more comfortable and we have confidence in the performance of the equipment and the service provided by Cool Zone.

Ron

Many Thanks


Since I was a Dealer / Salesperson / Manager in a different industry I know what matters. And the Owner of Cool Zone does what few people do these days. “Build a great organization”. One of Cool Zones inside staff mentioned how wonderful the company was she worked for- well it just ran up hill from there. Sales, service call, installation, paperwork, filing warranty and rebates= All better than any purchase I have made in Years “61 years in fact”. I just wish I worked for a company like Cool Zone. Many Thanks – See you soon!

Zeker

Like a Good Bottle of Wine


We have been using Cool Zone now for a number of years, and feel they get better with time, bit like a good bottle of wine. The knowledge, service, product knowledge is excellent and would recommend them to anyone.

Sandy A

Would Recommend


Shaun Silverwood, the salesperson who bid the job for a complete replacement of an existing system was very professional, and the installers were courteous and efficient. Would recommend Cool Zone to others.

Anonymous

So Happy


We are so happy we went with CoolZone. Our A/C stopped working and they fit us into their busy schedule right away. Their pricing was fair, their staff was great and the job was well done. We are very pleased.

Anonymous

Exceeded Expectations


Cool Zone Inc recently installed two new Lennox high efficiency AC units in our new home. They were extremely knowledgeable, professional and responsive to our needs. Before, during and after the install, the level of service far exceeded any of our expectations.

Anonymous

Dedicated Company & Staff


I used Cool Zone a couple months ago, and I am so glad I did! From when I first spoke with the office staff, to when the Service Tech came out to my house, I was overwhelmed by the amount of care, knowledge, consideration, and dedication this company puts into not only the work they perform, but their Company and Staff as well. I couldn’t be more pleased with my experience with Cool Zone and I look forward to using them in the future!

Erin

So Professional


I recently had service on my Lennox air conditioner bought from Cool Zone. They were so professional and handled all the repairs in a timely manner. The service crew was so polite and knowledgeable. A very positive experience!!!

Rob

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Lennox HVAC Systems in Naples, FL

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